The Orange Foundation is committed to providing a confidential service. No information given to the charity will be shared with any other organisation or individual without the user’s expressed permission.

For the purpose of this policy, confidentiality relates to the transmission of personal, sensitive or identifiable information about individuals or The Orange Foundation work which comes into the possession of the charity through its work.

The Orange Foundation holds personal data about its staff, supporters, members and volunteers which will only be used for the purposes for which it was gathered and will not be disclosed to anyone outside of the charity without prior permission.

All personal data will be dealt with sensitively and in the strictest confidence internally and externally.


The purpose of the confidentiality policy is to ensure that all staff, members, volunteers and users understand the charity’s requirements in relation to the disclosure of personal data and confidential information.


  • All personal paper-based and electronic data must be stored in accordance with the Data Protection Act 1998 and must be secured against unauthorised access, accidental disclosure, loss or destruction.
  • All personal paper-based and electronic data must only be accessible to those individuals authorised to have access.


All paper records are kept in locked filing cabinets. All information relating to staff, supporters, members and volunteers will be left in locked drawers. This includes notebooks, copies of correspondence and any other sources of information.

Breaches of confidentiality

The Orange Foundation recognises that occasions may arise where individuals feel they need to breach confidentiality. Confidential or sensitive information relating to an individual may be divulged where there is risk of danger to the individual, a volunteer or employee, or the public at large, or where it is against the law to withhold it. In these circumstances, information may be divulged to external agencies e.g. police or social services on a need-to-know basis.

Where a volunteer feels confidentiality should be breached the following steps will be taken:

  1. The volunteer should raise the matter immediately with their main contact at The Orange Foundation.
  2. The volunteer must discuss with their main contact the issues involved in the case and explain why they feel confidentiality should be breached and what would be achieved by breaching confidentiality. The main contact should take a written note of this discussion.
  3. The main contact is responsible for discussing with the volunteer what options are available in each set of circumstances.
  4. The main contact is responsible for deciding on whether confidentiality should be breached. If the main contact decides that confidentiality is to be breached, then they should take the following steps:
  5. The main contact should contact the Chair of the Board of Trustees. The main contact should brief the Executive Director on the full facts of the case, ensuring they do not breach confidentiality in doing so. The main contact should seek authorisation to breach confidentiality from the Chair of the Board of Trustee.
  6. If the Chair of the Board of Trustees agrees to breach confidentiality, a full written report on the case should be made and any action agreed undertaken. The main contact is responsible for ensuring all activities are actioned.
  7. If the Chair of the Board of Trustees does not agree to breach confidentiality, then this is the final decision of The Orange Foundation.

Legislative Framework

The Orange Foundation will monitor this policy to ensure it meets statutory and legal requirements including the Data Protection Act, Children’s Act, Rehabilitation of Offenders Act and Prevention of Terrorism Act. Training on the policy will include these aspects.

Ensuring the Effectiveness of the Policy

All volunteers will have access to a copy of the confidentiality policy. All new volunteers will be provided a copy of the Confidentiality Policy as part of their initial induction. The policy will be reviewed annually.


Breaches of this policy will be dealt with under the Grievance and/or Disciplinary procedures as appropriate.